Astra Computers

Remote support

Help from Astra, right on your screen

Our technicians can connect to your computer securely to diagnose and fix problems. Call us first, then follow the steps for the tool we ask you to use.

Step 1: Give us a call

Tell us what's happening, whether it's your computers or your MarketAgent software, and we'll guide you from there.

Chris0404 827 125 Hassan0412 960 222 Rita0426 922 827

ScreenConnect

Join a support session in your browser

  1. Call Astra and let us know you need help.
  2. Open the Astra ScreenConnect page using the button below.
  3. Enter the code or session name your technician gives you.
  4. Follow the prompts to run the small support app, then allow the connection.
Open ScreenConnect

TeamViewer QuickSupport

A small download, no installation needed

  1. Download QuickSupport for your computer below.
  2. Open the downloaded file. It runs straight away without installing.
  3. Read out the ID (and password, if one is shown) to your technician.
  4. Allow the connection when prompted.
Download for Windows Download for Mac